OUR FAQ’S

FAQ'S

WHAT IS YOUR COVERAGE AREA?

We service all of the Greater Toronto Area and surrounding areas at the moment.
Our goal is to service of Ontario by the end of the year next year.

HOW FAR CAN YOU TAKE ME HOME?

Wherever your drop off address is and the Ontario Designated Driver accepts the pick-up.

IS YOUR DESIGNATED DRIVER SERVICE 24/7?

Yes. You can schedule a reservation for a pick up 24 hours a day, 7 days a week. Reservations must be made at least 6 hours ahead of time for us to guarantee you a driver at the time you wish. However you can use our app as soon as you need to and we will do our best to accommodate your pick-up time and location.

WHAT IF THE DRIVER RECEIVES A FINE WHEN DRIVING MY CAR?

Yes, you can drop off a family and friend if it’s along the way, as long as there is working seatbelt in the car for each person. We can also stop for food Please let the driver know once they arrive if there are any stop overs while driving. Waiting time cost may apply.There will be a $5.00 additional charge for each stop that was not originally billed. Waiting Time cost may apply @ $0.50 per minute.

IF THERE IS NOT ENOUGH ROOM IN MY CAR FOR MY FRIENDS GOING BACK TO MY HOUSE, CAN WE GO INTO THE ONTARIO DESIGNATED DRIVERS CHASE CAR?

Under no circumstances are patrons permitted to ride in the chase vehicle. The chase vehicle is covered jointly by our company insurance policy and the individual vehicle insurance policy.

CAN YOU DRIVE ME TO MY FRIEND’S HOUSE OR ANOTHER BAR?

No we are not a taxi service but we are a designated driving service.Our goal is to ensure “We get you and your car home safely.” The drop off address we can drive you too is your address on your driver’s license, ownership and insurance. If you are from out of town we can also get you to your hotel.

DO YOU HAVE FEMALE DESIGNATED DRIVERS?

Yes, we do! Most of the teams that drive for Ontario Designated Drivers Inc. are husband and wife teams. If it’s females only looking for a ride home, we encourage our female drivers to drive.

WHAT DO YOU DO WITH MY KEYS?

Once we get you home our designated driver parks your vehicle properly, closes all the windows and locks the doors and turns off your vehicle. Ontario Designated Drivers Inc. drivers ensures that you exit your vehicle and then hands you your keys. For safety reasons we ensure that you do not stay in your vehicle intoxicated or impaired from meds.

DO YOU ONLY PROVIDE TRANSPORTATION FOR INTOXICATED INDIVIDUALS?

Yes, but in your own vehicle. At no time will we provide transportation in our driver’s (Chase) cars. You must have a vehicle to use our services. Drivers of Ontario Designated Drivers Inc. can refuse to offer you or any other person service if they feel

  • Unsafe because of impairment
  • Someone is unconscious
  • someone being armed, belligerent, violent, verbally or physically threatening or abusive

Any other facts or circumstances relevant to Driver’s safety, is determined by the sole discretion of the Driver of Ontario Designated Drivers Inc.

In a case where our drivers will not provide transportation in your vehicle they will call a taxi to get you to your destination.

WHAT KIND OF DESIGNATED DRIVER SERVICE PICK-UPS DO YOU OFFER?

We provide designated driver services for all events (birthday parties, private parties, corporate functions, holiday parties, and wedding receptions, medical and dental appointments.

WOULDN’T A TAXI OR PUBLIC TRANSPORTATION BE CHEAPER?

It depends it could be, but there are many factors to think about when leaving your car behind and taking a taxi or public transportation. Is your car parked in a spot that won’t get towed? Will your car get broken into? Will I get a ticket overnight?How will parking cost overnight? What time do I need to be here in the morning to retrieve my car the next day? Either way you’ll have to pay for a taxi or public transportation twice, to get home and then to retrieve your car the next day.
If you use Ontario Designated Drivers Inc. your car will be parked safely in your driveway the following day.

HOW DO I DOWNLOAD THE APP?

Ontario Designated Drivers Inc. app is conveniently available to download from the Apple Store and Google Play. You can also follow the link on our website to download the app.

WHO IS THE DESIGNATED DRIVER?

Our designated drivers work in teams of 2 and are usually partners or husband and wife.They are at least 25 years of age or older, thoroughly checked with a criminal background check, medically fit to drive, and have a clean driver’s record before they are eligible to work for us and drive your car.We also do random drivers abstract checks throughout the year. Your vehicle will be driven by a professional driver qualified to drive for any taxi company, limousine service or ridesharing services.

HOW LONG THE DRIVER TAKES TO GET TO ME?

At Ontario Designated Drivers Inc. we connect you to the closest driver in the area. You can track the driver moving towards you as soon as they accept the job via the app. Ontario Designated Drivers Inc. app also shows your driver location and estimated time of arrival. We usually expect the driver to be with you within an hour.

CAN I DROP FAMILY, FRIENDS OR STOP FOR FOOD ON MY WAY?

Yes, you can drop off a family and friend if it’s along the way, as long as there is working seatbelt in the car for each person. We can also stop for food Please let the driver know once they arrive if there are any stop overs while driving. Waiting time cost may apply.There will be a $5.00 additional charge for each stop that was not originally billed. Waiting Time cost may apply @ $0.50 per minute.

WHAT IF THE DRIVER RECEIVES A FINE WHEN DRIVING MY CAR?

Our Drivers are liable for all moving violations while driving your car. All calls logged when the job start and end.

HOW DO I PAY FOR THE TRIP?

We accept Visa, MasterCard (Credit or Debit). We have an inbuilt fare calculator, which calculates and deducts your card at the before your trip is dispatched.You will get a receipt confirmation as your card is billed.

HOW MUCH DOES THIS SERVICE COST?

Our fare starts from $20 (+ HST), which usually covers 0-10 km of the ride.Then $1.50 per kilometer is charged which is automatically inbuilt into our fare calculator in our app once the pick-up and drop off address is entered. In most cases we are cheaper than return taxi fare plus you save cost on parking by not leaving your car behind.

WHAT HAPPEN IN CASE OF CANCELLATION?

You can cancel the trip after booking within the first 5 minutes with no charge, after 5 minutes of booking you will be charged the entire cost of the ride.We show confirm cancellation screen on app when the booking is cancelled after 5 min of requesting a driver.

CAN I CALL AND BOOK THE SERVICE?

Unfortunately, we are app only service at the moment for booking rides.

If it’s a corporate event that you need to arrange designated driving services for, please don’t hesitate to call us at:

1(855) U-GO-HOME.

HOW DOES INSURANCE WORK?

Your vehicle’s insurance covers the vehicle. Our drivers will check for a valid insurance card and ownership as well as conduct a quick safety inspection of your vehicle before leaving.Each driver of Ontario Designated Drivers Inc. assumes all responsibility for any deductible payable under the patron vehicles insurance collision coverage. If an accident occurs while operated by the drivers of Ontario Designated Drivers Inc., then the insurance deductible is to be paid by the driver of Ontario Designated Drivers Inc. that was driving, if the patrons refuse to cover the insurance deductible.